FAQs
What can I expect during my first visit?
Prior to beginning your visit at First Cherished Moments, we kindly request that you sign a waiver outlining the purpose of an elective ultrasound. Completing this form is mandatory to proceed with the scan, and will be applied to all scans you receive at First Cherished Moments throughout your pregnancy.
Is 3D/4D ultrasound a safe option for me and my baby?
Our ultrasound machine operates similarly to those found in a typical OB/GYN office. Since ultrasound technology uses sound waves instead of radiation, it poses no danger to you or your baby.
What is the difference between a 3D ultrasound and a 4D ultrasound?
A 3D ultrasound provides a detailed, still image of your baby. In contrast, a 4D ultrasound offers the same detailed image, but adds the element of movement, creating a live video of your baby. Essentially, a 4D ultrasound is a “moving” 3D image!
Do you accept insurance?
No, we do not accept insurance as this is an elective procedure. This ultrasound is strictly for entertainment purposes only.
When should I come in to get the best 3D/4D ultrasound images?
This all depends on what you would like to see during your appointment. Most clients elect to come in twice; once early on in the pregnancy to see the baby as a whole, and again later in the pregnancy to obtain a more detailed view of their baby’s face. You can use the following guide to help you determine when you’d like to see your baby;
10-14 weeks: Provides an early view of your pregnancy in which we can see the baby as a whole
15-24 weeks: Baby has grown, but we can still obtain good quality images. This is a great time to see your baby move around and kick
25-30 weeks: Baby’s face has become more defined, providing a better look at your baby’s features
31-36 weeks: Baby has developed more fat to their face and now has chubby cheeks! This will provide the most detailed look at your baby
What happens if we cannot see the baby’s face?
Not to worry, this happens often! Our number one priority is to provide you with quality ultrasound photos. If we are unable to see your baby’s face, we invite you back within 14 days for a follow-up appointment where we will rescan you free of charge. The need for a return visit is often due to factors outside of our control such as the baby’s position, the location of your placenta, the amount of amniotic fluid surrounding your baby, and overall fetal environment. We will try our best to provide you with memorable ultrasound photos, but every baby scans differently.
How accurate is the gender determination?
Starting at 16 weeks, we can determine the gender of your baby with high accuracy. However, things like the baby’s position and maternal body habitus can make it more difficult to distinguish the gender. We will try our best to obtain the most accurate images, however, without genetic testing, we cannot guarantee the gender with 100% accuracy.
How long will my visit be?
Appointment times will vary depending on the package option you select. The length of an appointment greatly depends on the baby’s position, however, it is always best to plan on staying for the maximum amount of time allotted for your visit to ensure you receive an unforgettable experience. The following guide outlines the length of each appointment;
Reassurance Bundle: 20 minutes
Sneak Peak: 30 Minutes
Heartbeat Session: 30 minutes
2D Gender: 30 minutes
Silver: 60 minutes
Gold: 60 minutes
Platinum: 60 minutes
Am I allowed to bring visitors?
Absolutely! We love that you want to share this unforgettable experience with friends and family. We do ask that you try and limit your guests to no more than four (4) due to space availability.
Do I have to wear a mask?
Masks are not required at our studio, however, you are welcome to wear a mask if you would like. We are also able to put a mask on at your request. We do ask that you reschedule your appointment if you are experiencing any cold or flu symptoms.
How do I pay for my ultrasound?
We accept major credit/debit cards as well as cash. A $50 holding fee will be required upon scheduling your ultrasound. This will go toward the total cost of your service. We do require that you pay the holding fee online through our scheduling link, however, the remaining balance will be paid in person at the end of your scan.
Will my doctor be contacted regarding this ultrasound?
Your doctor will not be contacted before or after your elective ultrasound at our studio. If we do see something of concern during your scan, we will recommend that you reach out to your provider. If you have any questions or worries about this procedure, it’s best to chat with your doctor.
If I am overweight, will I be able to obtain clear ultrasound images?
If you are overweight, please don’t hesitate to come in for an elective ultrasound. However, we do recommend waiting until around 25 weeks gestation for 3D visits. This provides the baby with more time to grow, which can help us capture clearer images. Despite factors out of our control, there is no reason you should not be able to obtain great images!
Shop FAQs
Can I return or exchange my purchase?
All our products are custom-made to order using the print-on-demand platform Printify. This means each item is uniquely produced once an order is placed.
As a result, we do not accept returns or exchanges for incorrect sizes, colors, or buyer's remorse.
However, if your item arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery with a clear photo of the issue. We will gladly provide a free replacement or a full refund.
If you're experiencing any issues with your order, please don't hesitate to reach out through our contact form or by phone at (207) 404-6465.
How long does it take to ship my order?
Each of our products is custom-made with care, ensuring quality and uniqueness in every piece. Once you place an order, it typically takes 2–7 business days to produce your item. After production, shipping times vary depending on the product and your location, usually ranging from 3 to 10 business days. Overall, you can expect your order to arrive within 5 to 17 business days from the purchase date.
Please note that shipping times may vary during peak seasons or due to unforeseen delays. You will receive tracking information once your order ships so you can follow its progress.
If you have any questions about your order or need assistance, feel free to reach out to us through our contact form or by phone at 207-404-6465 and leave a message.
How can I track my order?
Once your order is produced and shipped by Printify, you will receive a tracking number via email. You can use this number to follow your package’s journey on the carrier’s website. If you don’t receive tracking info within a few days after ordering, please contact us and we’ll be happy to help!
What are the shipping costs?
At First Cherished Moments, we aim to make your shopping experience as seamless as possible. That's why we offer free shipping on all orders—no minimums, no surprises. To keep things simple, we've included the shipping cost in the price of each product, ensuring transparency and ease at checkout.
Can I change or cancel my order after placing it?
Because orders are sent to Printify for fulfillment quickly, changes or cancellations can only be made within a short window after purchase — usually within the first few hours. If you need to make a change or cancel, please contact us as soon as possible. After that, we may not be able to modify the order once production begins.
Do you ship internationally?
At this time, we only ship within the United States. We do not offer international shipping, but we hope to expand this in the future. Thank you for understanding!
Are there any customs fees or import taxes?
Since we currently only ship within the United States, you will not have to worry about customs fees or import taxes. If we expand to international shipping in the future, we will provide information about any applicable fees at that time.